Roveitia is operated by Hefei Xingmaichen Technology Co., Ltd.
Email: service@Lumeroia.com

Refund & Return Policy

We want every Roveitia order to arrive as expected. This policy explains how to request a return, report a damaged or incorrect item, and receive an eligible refund.

30-Day Return Request Window

Contact us within 30 days after delivery to request a return. Do not send an item before receiving return instructions. Unauthorized returns may be delayed or refused.

Return Eligibility

Unless the item arrived damaged, defective, or incorrect, it must be unused, unworn, clean, and in the condition received, with original packaging, components, manuals, and accessories. Items showing pet hair, odors, stains, washing, chewing, alteration, or use may not qualify.

Non-Returnable Items

Items marked final sale, personalized items, gift cards, and products that cannot be safely resold for hygiene reasons may be non-returnable unless damaged, defective, or incorrect. Your mandatory consumer rights remain unaffected.

Damaged, Defective, or Incorrect Orders

Email us promptly with your order number, a description of the issue, and clear photos of the item and packaging. After review, we may offer replacement parts, a replacement item, or a refund as appropriate.

Return Shipping

For preference-based returns, the customer is responsible for return shipping and any non-refundable original shipping charge. If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate solution, which may include return-shipping instructions.

Refunds

Approved refunds are sent to the original payment method after the return is received and inspected, or after we otherwise confirm eligibility. Financial institutions may require additional time to post the credit. Shipping charges, duties, and taxes are refunded only when required by law or expressly approved.

Exchanges

Direct exchanges may not always be available. The quickest option may be to return an eligible item and place a new order after the return is approved.

Start a Request

Email service@Lumeroia.com with your order number and the reason for your request. Return instructions, including the authorized destination, will be provided by email when the request is approved.

Company and Contact Information

Hefei Xingmaichen Technology Co., Ltd.
Customer support and legal inquiries: service@Lumeroia.com