Roveitia is operated by Hefei Xingmaichen Technology Co., Ltd.
Email: service@Lumeroia.com

Contact Us

Questions about an order, product, delivery, return, payment, or policy are welcome. Roveitia support is provided by email so that every request can be documented and directed to the right team.

Customer Support

Email: service@Lumeroia.com

When contacting us about an order, include the order number and the email used at checkout. For product issues, include clear photos when relevant. Do not email complete payment-card numbers, passwords, or other unnecessary sensitive information.

Company Information

Hefei Xingmaichen Technology Co., Ltd.
Operator of the Roveitia online store.

Order and Delivery Questions

Please include the order number, product name, and a concise description of the request. If tracking is involved, include the tracking number shown in your shipment email.

Returns and Damaged Items

Contact us before sending a return. We will review eligibility and provide the authorized return instructions when approved. For damaged or incorrect items, include photos of the product and packaging.

Privacy and Legal Requests

Use the same email address and place “Privacy Request,” “Legal Inquiry,” or “Intellectual Property Notice” in the subject line, as applicable.

Response Expectations

We aim to acknowledge customer-service inquiries within two business days. Complex carrier, payment, privacy, or return reviews may require additional time.

Company and Contact Information

Hefei Xingmaichen Technology Co., Ltd.
Customer support and legal inquiries: service@Lumeroia.com