Roveitia is operated by Hefei Xingmaichen Technology Co., Ltd.
Email: service@Lumeroia.com

Order Cancellation Policy

We begin preparing orders promptly. This policy explains when a cancellation or order change may be possible.

Requesting a Cancellation

Email service@Lumeroia.com as soon as possible with the order number and the requested action. A request is not confirmed until our team replies that the cancellation or change was completed.

Before Processing

If the order has not entered processing, fulfillment, or shipment, we will make a reasonable effort to cancel it or correct eligible details.

After Processing or Shipment

Once fulfillment begins, a cancellation, item change, or address change may no longer be possible. If the order has shipped, follow the Refund & Return Policy after delivery. Do not refuse a package unless our team specifically instructs you to do so.

Address and Item Changes

Customers are responsible for reviewing products, quantities, email, and shipping details before placing an order. We cannot guarantee that a requested edit will reach a carrier or fulfillment partner in time.

Merchant Cancellations

We may cancel an order because of inventory problems, pricing or system errors, shipping restrictions, failed verification, suspected fraud, or other reasonable operational concerns. If a captured payment is canceled, the appropriate refund will be issued to the original payment method.

Refund Timing

After we issue a cancellation refund, the financial institution determines when the credit appears. Pending authorizations may disappear rather than appear as a separate refund.

Cancellation Support

Send requests only to service@Lumeroia.com. Include the order number, purchaser name, and checkout email, but do not send sensitive payment credentials.

Company and Contact Information

Hefei Xingmaichen Technology Co., Ltd.
Customer support and legal inquiries: service@Lumeroia.com